Reliance jio ppt free download as powerpoint presentation. This research paper a study on customer satisfaction on using reliance 4g jio service in vallam thanjavur district is carried out with an objective to identify the customer satisfaction on reliance jio sim services in thanjavur district and to find out the customers satisfaction towards using. The project entitled a study on customer satisfaction of airtel mobile network in chennai is carried out with an objective to determine the consumer preference and satisfaction. Even though, reliance jio network offers cost free services, the 100% satisfaction of its customer is a doubtful one. The project entitled a study on customer satisfaction towards vodafone sim card special reference in madurai city is carried out with an objective to determine the consumer satisfaction on vodafone service providers services in madurai district and to find out the consumers mentality towards using the services. Factors affecting customer satisfaction is of worth importance in order to know the reasons or the factors which are responsible to create satisfaction among customers for a particular brand. In this phase we will focus on video conferencing and virtual office services of the reliance jio company offers. Customer satisfaction towards reliance jio network the research. A study on customer satisfaction level of using reliance.
Consumer satisfaction towards reliance jio customer. This ppt tells what steps should other telecommunication industry should take after coming of reliance jio. Customers satisfaction towards reliance jio sim with. M school of management in partial fulfillment of the requirements for the award of the degree of master of business administration by s. Project report on consumer behaviour towards reliance jio company introduction. Potential pro e notes pdf customers perceive to be quality service. Select any of the popular topics below to narrow your search. Reliance jio a project report on a study on the factors.
Hence there is no relationship between gender of the respondents and their level of satisfaction. Get unlimited access to all of our exclusive marketing resources. Call jio customer care 1991 from jio number or 18008899999 from nonjio number for your jio services related queries. According to a survey conducted by bank of america merill. The telecom industry has evolved very rapidly during last 10 15 years, from the basic telephony provided by bsnl. View project on customer satisfaction towards mobile service providers. Review of literature customer satisfaction and cellular services 2.
The study will be fruitful one when the basis laid down is a concrete one they represent the desired solution to the problem and help in proper utilization of opportunities. Suffers from high call dropping rates and a reduction in brand equity 2has a. The results of the study showed that majority of the respondents are satisfied with the services provided by jio. Customer satisfaction towards telcommunicat ion service provider a study o n reliance j io dr. Pdf the development of telecom industries are at vast level. The new operator topped customer satisfaction levels, with 78% of its users giving it either 55 or 45. The project that is the subject of this report was a part of the transit. This is to declare that this summer training project report on customer satisfaction towards reliance jio is a record of genuine work done by me under the guidance of dr. A study on the customer satisfaction towards online. Customer satisfaction towards reliance jio network the.
Customer satisfaction towards telcommunication service provider. Satisfaction level of jio users are analyzed based on the services offered using simple percentage. Impact of reliance jio on the indian telecom industry noorul haq administrative officer, kalindi college, university of delhi, india abstract telecom industry is under severe competition where number of players are using different marketing strategies to lure and retain the customers. Acknowledgement the research on customer satisfaction survey of maruti udyog ltd. Balivadha sridhar in partial fulfillment of post graduate diploma in management engineering staff college of india hyderabad 2014 2016. And they should take good care of it because if not, it will deteriorate their customer service, their product, and most importantly, the life of their. Bharti airtel chosen network partner for faridabad smart city project telecomms provider bharti airtel today said that it has been chosen as the strategic network. Customer satisfaction towards reliance jio project 1.
An empirical study on reliance jio effect, competitors. The study undertaken at ranipet, convenience sampling. A project report on a study on the factors required to enhance the scope of wifi and 4g lte coverage for reliance jio for reliance jio by m. In the knowledge world, jio s the foray into the fast evolving market has made tremendous change in the competition, price and data availability.
Mba marketing project report customer satisfaction towards. Service satisfaction level % 1 data service excellent 73 2 calling service 67 3 schemes and offers 70. Compare to other network providers jio has placed a fantastic role. The main objective of the study is to compare the satisfaction levels of customers and to identify the hindering and facilitating factors associated with satisfaction. The satisfied jio customer would act as the advertising tool for the company without any additional cost. Darlami rajan 2016 in his research paper, customer satisfaction towards reliance jio, highlights the users experience about the new jio sim. A study on customer satisfaction towards reliance jio network. An empirical example based on the mobile phone service market in france indicates support. Jio sim is more compatible to most of the apps than other sim cards makes in to penetrate in to the market. To analyze the impact of demographic variables company has a good customer base and it covers pan on the overall satisfaction level of jio sim.
A study on customer satisfaction on airtel 9400 words. Reliance jio tops in user satisfaction, but call drop concerns remain. A study on the customer satisfaction towards online shopping in tirupati town doi. Customer satisfaction towards reliance jio project slideshare. Service quality and customer satifaction in the cellular telecommunication service provider in malaysia. Faculty of management in imr, gzb in the partial fulfillment of the requirement for master of. Customer satisfaction towards telcommunicat ion service. The project report will help you to have a clear view of the consumer behaviour of reliance jio company. Customer satisfaction regarding hdfc bank the report contains the organizational study done at hdfc bank. This project titled on customer satisfaction towards reliance jio is being. This is a research report on project report on customer satisfaction on mobile service provider networks by aditi shah in others category.
The report title is customer satisfaction regarding hdfc bank. And awareness of customers about different types of products and services offered by hdfc bank. This project titled on customer satisfaction towards reliance jio is being conducted to identify factors and provide revolutionary 4g lte coverage and highspeed wifi services of. Each report is customized to the individual organization highlighting the. Customer satisfaction towards reliance jio this summer training project report is based on the telecom sector as the telecom sector is growing at a very good pace. Although the customers are availing jio services, they spend some amount for using other networks. Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass. The report gives an overview of the banking sector and company profile. And also tell about reliance jio and survey done to know better telecommunication industry. Anandita tyagi rajan darlami faculty of managementdept.
Student declaration this is to declare that this industrial project report on customers attitude and competitorss response towards launch of rjio is a record of genuine work done by. Review of literature customer satisfaction and cellular. Project report on consumer behaviour towards reliance jio. This study reveals that peoples with age group up to 35 were 78 per cent users of reliance jio. Project on customer satisfaction towards airtel essay. Impact of reliance jio on the indian telecom industry. Search and upload all types of project report on customer satisfaction on mobile service provider networks projects for mbas on. The study found that customer satisfaction is assessed based on independent. To evaluate the satisfaction level of jio sim users. The primary objective of this study is to find out the consumer preference and satisfaction towards laptops with special reference to.
Access of our customer satisfaction marketing resources here. Project report on customer satisfaction on mobile service. A study on customer satisfaction towards vodafone sim. Customers expectations and perception of the service, while kano model is used to. If its very low or negative, it is better to think about minimising the costs. We discuss the innovative strategies adopted by reliance jio to capture the indian market and look to understand the overall customer satisfa ction level across the consumer base. Project on customers attitude and competitors response. Article pdf available october 2019 with 1,578 reads. The entitled customer satisfaction towards reliance jio sim with special reference to dharmapuri district is carried out with an objective to determine the customer satisfaction on reliance jio sim services in dharmapuri district and to find out the customers satisfaction towards using the services. Users satisfaction level towards services of jio sl. In order to meet theseobjectives, the paper has organized a survey method. Data were collected by survey method through structured questionnaire with. This project is focused on customer satisfaction in service industries.
Parag amin, anagha kale, ajay nilakantan 212 analysis about the industry as well as a sector. This project titled on customer satisfaction towards reliance jio is being conducted to identify factors and provide revolutionary 4g lte coverage and highspeed wifi services of reliance jio. A project report on customer satisfaction survey of maruti. If reliance jio fails to give the full satisfaction to its customer, it is difficult to sustain its image in the systematic nation. Jio is widely used by the technosavvy customers jayaraman et al.
So this study wants to find the customer satisfaction towards jio services. Vinaykumar escipgdmgen14419 under the guidance of mr. This summer training project report is based on the telecom sector as the telecom sector is growing at a very good pace. This project is done to know the level of customers satisfaction towards. So a study on customer satisfaction helps the organization as well as me to gain a vast knowledge over the real world tastes and preferences of customer. The customer satisfaction is conditioned by the price, availability and addressing the problems of the customers at once. Every organization tries to know the customer satisfaction about their products. The setting of mba final year project on customer satisfaction objective is the corer stone of a systematic study. Customer satisfaction towards reliance jio network author. Reliance jio tops in user satisfaction, but call drop. Kranthi kumar 3 1assistant professor, itm business school, warangal, india 2,3pgdm student, itm business school, warangal, india abstract the purpose of the study is to analyze the. To study the level of customer satisfaction towards bajaj a project report submitted to the. Customer satisfaction is one of the main objectives of any organization. A summer training project report on customer satisfaction towards reliance jio.